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The Lethbridge North County Potable Water Co-op shall endeavor to supply potable water to all residents of the Lethbridge North County, who wish to be supplied, at the most reasonable cost as can be achieved, for the good of all.
March 29, 2021
Dear Valued LNCPWC Member:
The Lethbridge North County Potable Water Co-op Board of Directors is writing to inform you of three important upcoming events as follows:
1. The LNCPWC monthly rates are scheduled to increase.
- Active water user rates increase from $78.00/mo. to $86.00/mo.
- Idle water user rates increase from $30.00/mo. to $65.00/mo.
Amended water user rates effective June 1, 2021.
2. The LNCPWC Annual General Meeting
• Date: Wednesday, April 21, 2021
• Time: 7:00 pm
• Location: Diamond City Hall
Please bring a mask. Hope to see you there.
Thank you for your continued support of the Lethbridge North County Potable Water Co-op.
LNCPWC Board of Directors
2020 ANNUAL GENERAL MEETING
- Thank you to our Co-op members who participated in the 2020 AGM on Wednesday, July 8, 2020. Our venue was once again the Diamond City Community Hall and the meeting commenced at 7:00pm.
- Due to COVID-19, we were unable to offer refreshments and maintained social distancing for entry and seating this year. However, the input from our Co-op members is appreciated and valued. We look forward to your ongoing concerns as we strive to always work in the best interests of our members.
- The agenda included the elections for five director positions for 2020, the annual reports from the President, Operations and Administration, the review of the 2019 financial audit and a 2020 budget presentation by the Treasurer. We had questions and answers throughout the meeting.
- We also extend a thank you to our 2019 Auditor, Darren Adamson of Avail LLP., as well as Jeremy Wickson of Lethbridge County for speaking.
We look forward to seeing you next year! -On behalf of the Board and Staff of LNCPWC
Newsletter May 2020 - Information Update
- As most of our members are aware, the annual general meeting of the Lethbridge North County Potable Water Co-op has been postponed because of the restrictions on public gatherings due to Covid-19. The meeting will be rescheduled to a later date once these restrictions are lifted. At this time, we are planning to advertise any updates to the meeting schedule in the Sunny South News and we encourage all members to attend, as there will be elections for Board Director positions.
- The Co-op has restructured its internal operations to deliver the highest quality of service to its members. Our former Operations manager is no longer employed by the LNCPWC, and we wish him well in his future endeavors. The Co-op has signed an agreement with Lethbridge County to fill the role of operational activities. These duties include, but are not limited to, water testing, on site supervision of maintenance and construction, working with engineering and reporting regularly to the Board and Alberta Environment.
- To clarify several requests made by members in the past, we want to remind members that the Co-op’s infrastructure does not include the line from the curb-stop to the members cistern. The Co-op owns the emitter and float valve assembly. We are committed to the upkeep and required replacement of these. Please do not adjust or tamper with Co-op property. This can become a very serious issue with Alberta Environment if Co-op protocols are not followed.
- The Co-op’s water line must be treated as any other buried utility line. If there is construction near the line, please submit a locate request to Alberta One Call. Once this call is made, we will be notified and the County will mark the line or give permission to dig if there are no lines affected. This service is free and easily accessible.
- The Administration of the Co-op is running smoothly. For all inquiries regarding billing, hookups, disconnects, and change of ownership in property, please call Janice Larson at 403-394-5902 or email at [email protected]
- The Board will soon be hiring a part-time employee to work alongside Administration, County operations, and our members to ensure continued quality service for our Co-op.
- On the Regulatory side of the LNCPWC, we continue to work with Wilde Bros Engineering to bring our Co-op into Compliance with Alberta Environment. We are making progress, which is encouraging as it has been a slow and, at times, trying experience for the Board. However, we are committed to fulfilling our mandate to get into compliance and continue delivering safe, clean water for all our members.
On behalf of the Board of Directors,
Andy Vanessen – President, LNCPWC
IMPORTANT INFORMATION UPDATE
The LNCPWC would like to inform it’s members that we are currently ON HOLD as a Water Co-op.
The Co-op is unable to “Activate” or “Add On” any additional water units at this time.
We are uncertain as to how long this status will be in affect.
The LNCPWC appreciate your cooperation & understanding as we are working very hard to be ACTIVE again soon.
Please note that there will be no disruption in your already established water services.
Our Co-op Office & Operations Dept is still available to handle your regular service inquiries.
November 30, 2019
Attention All LNCPWC Members:
The LNCPWC Board feels that it is time to update our members on the activities and changes the Co-op is undertaking.
First and foremost, Rae Lynne Friesen our Administrator for the past 13 years, has informed us of her intent to resign at year-end, and we would like to take this opportunity to thank her for the many years of service she provided to the LNCPWC. We wish her all the best in her future endeavours.
Secondly, Marcella Klein our Bookkeeper, has informed us of her intention to retire from her current position at the end of the year. Again, a hearty thanks to Marcella for a job well done and best wishes in the future.
The Board has combined the positions of Administrator and Bookkeeper into one position.
The LNCPWC has hired Janice Larson to fill this position. Janice comes to us highly qualified, with many years of experience in the banking sector, and business management in the private sector. She is very familiar with our accounting system, and eager to learn the specifics of the LNCPWC. We would like to welcome Janice to our team. She plans to start for the Co-op on Dec 1, 2019.
The LNCPWC has also moved its office. We have leased office space from Alberta Prime Beef in Picture Butte. Included in this lease is access to a corporate boardroom for our monthly meetings, storage space for the LNCPWC files, and office space for our Administrator/Bookkeeper.
This facility is located 1 mile south of the Lethbridge County Shop in Picture Butte.
The new contact information for all matters regarding administration is as follows…
Email: [email protected]
We hope that this newsletter will enable a smooth and easy transition to our updated office activities.
Thank you on behalf of the LNCPWC Board of Directors
The Cold Weather Challenge
I have noticed that service calls are starting to come in after this bitter cold snap. It’s time to check your cistern and see how things faired over the winter.
Is the float system still working?
If not better call before the overflow happens.
As things start to melt, is any surface water getting in?
Better clear away a path so the water from melting snow and ice goes by and doesn’t get inside, possibly making you and your family ill.
This is a good time to remind everyone that cisterns need protection, it’s your job as a customer to ensure that ice doesn’t build up in the cistern, freezing and cracking the brass components which will create major problems.
The internet is full of ideas on how to prevent freezing but in our Alberta climate there are some easy fits. If your cistern is at ground level the number one solution is a heater you can plug in during the coldest weather. Heaters take several forms but offer a effective solution. I have heard of people using a 100 watt light bulb, but if you do, keep in mind that it must not come in contact with the water, it will break and then you will have glass in your cistern.
Insulating your cistern is a very good option. Building a wooden cover around the lid of your cistern will help shield it from the wind. Wind especially a chinook will super cool your cistern and freeze things quickly. Consider the lid cover and get some hay bales to throw over the entire cistern surface when snow is light. If there’s lots of snow, use it as insulation. The hay will make good compost for your garden in the spring.
Just a few tips to keep the water running.
Remember service calls are free when the LNCPWC equipment is at fault.
2022 EXECUTIVE BOARD OF DIRECTORS
As of April 11, 2022
Andy Van Essen 403-317-0681
Murray Kester 403-634-0324
Arnie Bergen-Henengouwen 403-308-9140
Dirk Van Der Kooij 403~308~9428
2019 ANNUAL GENERAL MEETING
HELD: Wed, April 3, 2019, 7PM
WHERE: Diamond City Community Hall
We would like to thank all those members who attended this year's Annual General Meeting. Once again, only a few members came out to hear what the Board of Directors had to present. The Board updated the membership on the current status of the Co-op. as well as presented information & budget details showing the Co-op had another great year, with TAMPERING being a big concern.
The LNCPWC want to thank Frans VandeStroet, long time Board Member/Director of the LNCPWC, for his long time dedication & commitment to the Co-op. Frans has been key & influential in the planning & implementing of our policies, and the Co-op Board appreciates all his time & effort over the years. Thank You Frans
Alberta Health Services Information
In the event that contaminates enter your cistern & potable water supply...please review the cistern cleaning details provided by Alberta Health Services.
The Lethbridge North County Potable Water Co-op would like to thank all those who attended. Many interesting details & developments were shared with a small group of attending members. We have completed construction of all phases, with only a handful of connections left to service, before we are completely operational. We are adding new members & units by request only. The Co-op is in great shape & will continue to work hard, providing quality water service to all their members in the North County of Lethbridge. If interested, there are still water units available for purchase.
FAREWELL TO LARRY PETERSON & JACK FEENSTRA
We regretfully had to say a final farewell to Mr. Larry Peterson (Former President, Vice-President & Director for 15 years). 15 years seemed to be a good milestone & opportunity to step away from the Co-op. Starting up the Co-op back in 2003 (with other individuals interested in acquiring potable water delivery to their properties in the North County of Lethbridge), Larry had a vision that became a reality for many in 2010. The first pipeline service was installed as far away as Turin, AB, and even a few services to members in the MD of Taber. Unfortunately, Larry & his wife Sandi, were one of the last members to acquire water in their area, but Larry's dream came to fruition for him in 2015, and it was well worth the wait. The Co-op is so very grateful for his hours of dedication & commitment to this project, as it is now one of the largest Water Co-ops in the province today. His knowledge & desire to accomplish great things for the good of the membership, along side the Co-op team, has brought us to where we are today.
We also say farewell to Mr. Jack Feenstra. Jack also served for many years on the Board & even continued to serve after he sold his property within the Co-op & was no longer a member. Thank you Jack for many years of service, your time, & voice on the Board. Your commitment to this project is greatly appreciated.
PRESSURE MONITORING & CHLORINE SENSORS
PRESSURE & CHLORINE MONITORING
Customers in the LNCPWC should be aware that the LNCPWC has installed pressure and chlorine sensing monitors in the co-op distribution system. The monitors are telling us many interesting things with respect to the daily use and flow of water.
Chlorine readings indicate that there is an appropriate amount of chlorine in the water to protect against any of the bad things we do not want to see in the water supply. That’s good news and allows us to speak confidently that we are supplying high quality water.
The pressure component of the monitors, show some interesting results that are present by design. One good example is in the Monarch Phases along the west side of #3 Highway. This area experiences a reduction of pressure from 60psi down to about 40psi daily. This has to do with the supply line that includes service to the hamlet of Monarch.
The other interesting component is the ability to see the flushing processes in place when the County personnel collect chlorine and bacteriological samples daily for reporting to Alberta Environment under our contract with Lethbridge County. The pressure drop and duration are very evident, and I am able to compare their report to the data from the monitors in those areas, and see the one to one correlation of date and time. This brings me to yet another component of system pressure monitoring, which is tampering, and the bypassing of our emitter systems...
TAMPERING WITH THE
POTABLE WATER SYSTEM
IS STRICTLY PROHIBITED!
We can see what is happening day or night, 24/7. We know when water theft is occurring.
Most recently, this has been occurring in an area east of the town of Picture Butte.
All members have signed agreements with the Co-op and are fully aware that tampering with the emitter is forbidden. An advance call, text or email must be placed to 403~380~6918 or [email protected]. Permission is required before you touch the emitter - no exceptions. Tampering causes very serious impacts to the distribution system. It can result in extreme loss of pressures to any end of line members and should a pressure reading fall to the point of zero pressure, the situation must be reported to Alberta Environment who may issue a boil water directive.
Members caught will be charged a $500 Tampering Fee, plus operations costs, and additional water charges as determined by the LNCPWC Board. A second offence will result in permanently disconnecting your membership and source of water.
Why would anyone tamper, when service calls are FREE if our equipment is at fault?
Below are two graphic examples from our monitors:
NORMAL FLOW & FLUSH
TWO MEMBERS BYPASSING EMITTER
Email [email protected]
AGM - March 30, 2017
We had a wonderful AGM meeting on March 30, 2017 at the Diamond City Hall. Our membership must be satisfied with the works of the Board of Directors & staff, as we had a small attendance again this year.
FAREWELL TO DR. BILL HAMMAN
The Lethbridge North County Potable Water Co-op would like to thank all those who attended. We regretfully had to say a final farewell to Dr. Bill Hamman, who has decided, after over 13 years, to step away from the Co-op as Director. Bill was recently the Treasurer of the Co-op & in years past he was also President & Vice-president. He was a valuable asset to the Co-op, and we are grateful for all that Bill did over the years. His knowledge & desire to accomplish great things for the good of the membership, have brought us to where we are today. We have completed construction of all phases, with only a handful of connections left to service, before we are completely operational & adding new members & units by request. The Co-op is in great shape & will continue to work hard, providing quality water service to all their members in the North County of Lethbridge.
MONARCH PHASE 3 Extension Is Underway!
UPDATE - MARCH 2017
It is official...The LNCPWC just finished it's major construction on the last & final phase (Monarch Phase 3). We have worked diligently over the years to service all our members (in stages),and we thank you all for your patience as we facilitated the pipeline project over the past 8 years of construction). Our "Pipe Dream" is an official REALITY in all areas!!!
NOVEMBER 2016 - Monarch Phase 3 (our final leg of major construction) has begun.
The members that are located on the west side of Highway 3 near Coalhurst will be grateful & eager for their long awaited potable water service. Our "Pipe Dream" has become a reality!! Special thanks to the long time service of our volunteer Board members, the expertise of our Operator Martin Nordstrom & the construction team from Syn-Core Drilling.
Current LNCPWC President Arnie Bergen-Henengouwen, Past President & current Board Member, Larry Peterson, and Past President & current Treasurer, Bill Hamman are all smiles as they pose with Operator Martin Nordstrom & the Team from Syn-Core Drilling.
ANNUAL GENERAL MEETING
Thank you to all those who attended the LNCPWC Annual General Meeting
on Wednesday, March 30th
We greatly appreciate the members who come out & contribute ideas, & bring forth their questions. If you missed the meeting but would like to ask a question or offer up suggestions/ideas, please feel free to contact the office at 403-381-4789 or email [email protected] We would love to hear from you!
President's Report 2016
I believe this is a good news report. The primary construction plan of Lethbridge North County Potable Water Co-op is inching closer to substantial completion. This past January service to phase 2 of Monarch was completed and dare I say 2016 could be the year when we achieve service to all members who originally signed up when the Co-op came into existence in 2009. It looks like we will be able to proceed with construction of the final phase of Monarch this fall. Construction costs continue to come in below anticipated levels due in large part to the great work that our operator (Marty) and the main contractor (Syn-Core Directional) have done. The fact that we are not using Govt. money allows us to be more flexible; aiding in keeping costs in check.
As you will see later in the Audit and Budget reports, we continue to operate on solid financial ground. Your curb stop fees will continue at 2015 levels even though we are incurring an increase in the cost of water from the water commission.
Once again a big thanks to the people who do the day to day tasks of the Co-op: Rae Lynne, Marty and Marcella. We are truly fortunate to have a team of individuals who are dedicated to the success of our organization.
Also your volunteer board does a great job of dealing with issues in a transparent and consistent manner. Thanks gentlemen!
LARRY FINALLY GET'S WATER - Feb 2015
Larry & Sandi Peterson have been hauling their drinking water for over 35 years. With no other water supply (ie: a well or irrigation), that was the only way to acquire the water where they lived. Larry worked hard to get potable water delivery to his home (over 12 years, firstly as President of the LNCPWC, and later as Director on the board)...After the Co-op successfully serviced many other members in the North County of Lethbridge, Larry Peterson, it is FINALLY your turn to enjoy the benefits & blessings of city water delivery to your home (without having to haul it to get it). Congratulations!!!
Monarch (Phase 1) Ground Breaking
Clint Capton & the boys from Syn-Core share in the Co-op excitement as Past President, Larry Peterson & Vice President, Rob Boras "break ground" in preparation for the water service in Phase 1 of the Monarch addition.
Information Update, March 2015
Monarch 3 Phases
Monarch Phase 1
As of Dec. 2014
The City of Lethbridge Water Commission has finally granted us access to the main line that runs from Coalhurst to Monarch & we are now able to connect some long waiting members to the LNCPWC water service. We anticipate construction of Phase 1 (of 3 phases) to begin early in the new year. Since we are currently at capacity with members on this line, there are no additional units currently available, This could change should the water commission grant us additional capacity for any new/future hook-ups. All those members who have been waiting 10+ years for the service, we thank you for your patience, and we look forward to finally bringing potable water, via pipeline delivery, to your area.
On Monday, June 9th, 2014 the LNCPWC held a tree planting ceremony for the Haarman families. It was a pleasure to honor such wonderful people who dedicated much of their time to the efforts of the LNCPWC water project. In honor of John & Nel Haarman, the Co-op placed a bench & planted a tree at the Diamond City park, where their memory will be honored for many years to come.
AHS Water Disinfecting Information
How Do I Disinfect My Private Water Supply After it has Flooded?
What do I do if my well has flooded or might be contaminated?
If you have an untreated water well, do not drink the water if it:
has flooded (or rained very heavy)
might be contaminated
After the flood waters go down, you need to disinfect the well and test the water to make sure it is safe to use. If you think (or have been told) your water is not safe, use bottled, boiled, or distilled water to:
prepare any food
wash your hands
bathe or shower
brush your teeth
How can I make my private water supply safe?
If you think (or have been told) your water supply is contaminated with chemicals, the ways to disinfect it listed below might not make your water safe to drink. You need to get water from a safe source (e.g., bottled water).
Until your well is disinfected and tested, you need to treat your water with boiling, chlorination, or iodine crystals until it is safe to drink.
How do I disinfect my water with boiling?
You need to prepare the water ahead of time and cool it before you can use it.
- Put some water in a clean cooking container (e.g., pot). If the water is cloudy, strain it with a coffee filter.
- Bring the water to a rolling boil for at least 1 minute.
- Cool the water in the fridge overnight.
How do I disinfect my water with chlorination?
You can chlorinate your water using water purification tablets or bleach.
Water Purification Tablets
You can buy water purification tablets from most outdoor supply or camping stores. Follow the directions on the package.
To chlorinate your water using bleach you will need these supplies:
1 litre container
unscented, household bleach (5.25 percent strength)
If your water is clear:
- Add 2 drops of bleach to 1 litre of water.
- Mix the water thoroughly and let it stand for 30 minutes. If there is a slight chlorine smell and the water looks clear, it is safe to drink.
If your water is cloudy:
- Add 4 drops bleach to 1 litre of water.
- Mix the water thoroughly and let it stand for 30 minutes. If there is no chlorine smell, add 4 more drops of bleach and let the water stand for another 30 minutes.
How do I disinfect my water with iodine crystals?
You can buy iodine crystals from most outdoor supply or camping stores. Do not use iodine for more than 3 weeks per summer (in controlled doses), as there is a risk of thyroid problems or iodine sensitivity. Do not drink water disinfected with iodine if you:
have a thyroid problem
are hypersensitive to iodine
To disinfect water with iodine, you will need these supplies:
1 litre container
30 mL clear glass bottle
storage container for water (after it is disinfected)
elemental iodine crystals
- Make an iodine solution. Put 4 to 8 grams of iodine crystals in the glass bottle. Fill the bottle with water and shake it. Let it settle. This solution can cause very bad problems if swallowed all at once. Keep the solution away from children.
- Put 1 litre of water in the storage container.
- Add 15 mL of the iodine solution (do not transfer solid crystals from the glass bottle to the water in the storage container).
- Let the water stand for 15 minutes.
- You can repeat these steps using the same iodine solution as long as there are iodine crystals still in the clear glass bottle.
If you have any questions about your water, call Environmental Public Health.
April 2014 Co-op Update
Thank you to all who attended our Annual General Meeting that was held on April 2, 2014. We had 35 people come out & we are extremely glad that the membership is confident in the abilities of your Co-op board of directors, and their abilities to manage & operate a successful operation.
The Board of Directors has been reduced from 13 to 11, and the Executive Directors were nominated & voted in as follows...
Arnie Bergen-Henengouwen, PRESIDENT
Rob Boras, VICE-PRESIDENT
Bill Hamman, TREASURER
Dirk Vander Kooij, SECRETARY
2014 AGM - President's Report
2013 has come and gone and what a year it has been. The year at the co-op has been just as tumultuous as the rest of the world around us.
In April of 2013 we lost a long time Board member and tireless supporter of the Co-op, John Haarman. What a loss this has been for us as I’m sure it has been for his family as well. John’s knowledge of the intricacies of our water system is missed often. In honour of John and Nell’s exemplary contribution to the success of our co-op we are planning a memorial which will be located at the Diamond City park.
In June our operations and maintenance manager Brett Schafer moved on after two years of exceptional service to the co-op. We thank Brett and wish him well in the future. In September, after an extended search for a qualified Operations and Maintenance technician we hired Martin Nordstrom. Many of you have already met Marty and we believe he is a great addition to our diligent and efficient North County Water Co-op staff. During the absence of the Operations person we contracted the services of Ken Vandenbroek (Mini-Ex). Thanks to Ken for helping us during this transition period.
We have now had a full year of regular operation and have a good idea of what the operating budget will look like going forward. In July we implemented rate increases for our members. There was some push back from membership but by and large members seem to be satisfied with the value they get from the service we provide. Good news is that we have met with County officials who set the price we are charged for our water; and it looks like there will be no increase in what we are charged this year so… no change for costs to our members.
Looking forward, we are anticipating The City of Lethbridge will give us the go-ahead to use the water for the Monarch phase; in the near future. Drawings are nearly complete and pending a few late easement signings we anticipate construction on phase one to begin early to mid-summer which will enable some of our more senior members to have access to water by fall. There is still a good possibility of some government funding to help ensure the project will be financially sound.
The recent water quality scare with our water supplier; the City of Lethbridge, did affect us as well. AHS did issue a boil water order for our Co-op as a precautionary measure due to possible contamination of our distribution lines during the depressurization of our system. Thanks to all our co-op members for their patience and understanding as we went through this event. Thankfully it does not appear that there was ever any contamination as all tests came back clear. On the positive side for us it was a test, giving us an opportunity to improve our response should there ever be a more serious breach of our system. A huge Thank you must go out to Rae Lynne, Marty & some of the Board members who once again responded above and beyond during this event. Thank you must also go out to the County employees who helped us deal with this as well.
I would like to recognize the support we get from Lethbridge County for the operation of our organization. We had a great working relationship with former County Manager Dennis Shigematsu and by all indications it appears this will continue with new Manager, Rick Robinson, along with his administration and County Council.
I would also like to thank the rest of the board of directors, for your contributions this past year. We operate in the true spirit of a co-op.
Arnie Bergen-Henengouwen, LNCPWC President
Bill Payment Options
Members who bank at ATB can now go on-line to pay their monthly bill. The Lethbridge North County Potable Water Co-op has been added as a bill payee, and members will not need an account number. Please enter you account information (Name/Business) as it is on your monthly statement/invoice, and all should be fine.
Please call the office at 403~394~5902 for more information or assistance with this process.
BOIL WATER ORDER UPDATE
As of March 19, 2014, 4:30pm
Thankful for Potable Water
Interesting Samaritan's Purse video that reflects just what things could be like. Very grateful for clean, safe, potable water!
Cistern Cleaning & Maintenance Information
Cistern Maintenance & Cleaning as per Alberta Health Services
January 2014 Newsletter
For County of Lethbridge updates and information, please visit their website at
Yes - We are Operational!!
The Picture Butte phase is now complete, and we are now operational in 4 phases...Yay!! We are now ready to service approx. 680 water units, and many of you are hooked up & enjoying the benefits of the potable water service delivered to your homes. The members in Diamond City, Nobleford, Turin, and now Picture Butte are encouraged to contact our Operations Manager, Martin Nordstrom at 403-894-8947 (once your cisterns have been properly hooked up as per Co-op specifications) to receive the emitter service, which will regulate the flow of water to your homes. Please note that your unit costs need to be paid before you can actually use the water service.
NEW UNIT COSTS: Any new members or units that are added at this stage will cost a minimum of $16,500.00 each (as per decision made by the Board on June 25, 2012). This minimum cost is for every additional unit that is added from here on in, regardless of membership status. The cost could be greater than $16,500.00, as the actual cost to hook up a unit will need to be assessed, and the final cost evaluation to be completed once deposits have been received.
SERVICE FEES: The monthly service fees are as follows (as per rates set in July 2013)...members will be invoiced $30.00/month/unit for all idle curb stops. Members will be invoiced $78.00/month/unit for all units that have been properly hooked up to a cistern & will then receive 500 gallons/day/unit. Pre-authorized payments can be set up. Contact the office if you require a form, which needs to be completed & sent back to our office with a VOID cheque. All members set up with pre-authorized payments will have their bills paid on or around the 20th of the month, following the actual date of invoice.
PLEASE NOTE: It is illegal for anyone to use the potable water service without proper authority of the water co-op, or without being officially hooked up as per Co-op specifications. Members caught tampering with the water service, or found to be illegally using or abusing the water service, could face charges & may have their water service/priviledges permanently suspended.